Last Updated: April 18, 2025
At Pro Resume Builder ("we," "us," "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at pro-resumebuilder.com (the "Website") and our resume-building services (collectively, the "Service"). By using the Service, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Service.
1. Information We Collect
We collect information from you in the following ways:
- Personal Information: When you create an account, use the contact form, or subscribe to a paid plan, we collect:
- Account Registration: Email address, name, and password (hashed for security).
- Contact Form: Name, email address, and message content.
- Payment Information: Billing details (e.g., payment method, transaction history) if you subscribe to a paid plan ($5/month Basic, $10/month Premium). Payment data is processed by our payment processor and not stored directly by us.
- User Content: Data you provide while using the Service, including:
- Resume details (e.g., work experience, education, skills).
- Accomplishments logged in the rolling database (e.g., projects, certifications).
- Automatically Collected Information: We collect certain information automatically when you use the Service:
- Usage Data: Pages visited, time spent, features used, and interactions (e.g., form submissions, resume downloads).
- Device and Log Data: IP address, browser type, operating system, and device identifiers.
- Cookies and Tracking: We use cookies to enhance your experience, such as remembering your preferences. You can manage cookie settings in your browser.
2. How We Use Your Information
We use your information to provide, improve, and personalize the Service:
- Account Management: To create and manage your account, authenticate logins, and process subscriptions.
- Service Delivery: To generate, edit, and download resumes, store accomplishments in the rolling database, and send contact form submissions via EmailJS.
- AI Personalization: Starting June 2025, we will use the Grok Pro API to generate AI-driven resume content based on your accomplishments (Task ID 12).
- Communication: To respond to inquiries, send transactional emails (e.g., account confirmations, subscription receipts), and provide updates about the Service.
- Improvement and Analytics: To analyze usage patterns, improve features, and enhance user experience (e.g., tracking which resume templates are popular).
- Security and Compliance: To detect and prevent fraud, ensure compliance with these Terms, and protect the Service’s integrity.
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following ways:
- Service Providers:
- EmailJS: Processes contact form submissions (name, email, message) to send emails to our team.
- Vercel and Heroku: Host our frontend and backend, storing data like session information and API requests.
- MongoDB Atlas: Stores user data and resume content securely (
ProResumeBuilderCluster). - Grok Pro API: Will process accomplishments for AI-driven resume generation (planned for June 2025, Task ID 12).
- Payment Processors: Handle subscription payments (e.g., credit card details) securely.
- Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena, court order, or to comply with legal obligations (e.g., GDPR, CCPA).
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information with third parties if you give us explicit consent (e.g., sharing your resume with a partner service, if implemented).
4. How We Protect Your Information
We take reasonable measures to protect your information:
- Encryption: User data stored in MongoDB Atlas is encrypted at rest and in transit.
- Password Security: Passwords are hashed using
bcrypt before storage. - Access Controls: We restrict access to your data to authorized personnel only.
- Third-Party Security: We use reputable service providers (e.g., Vercel, Heroku, EmailJS) that implement industry-standard security practices.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, you use the Service at your own risk.
5. Your Choices and Rights
- Account Management: You can update or delete your account via your account settings. Deleting your account will remove your personal information, including resumes and accomplishments, after 30 days, except as required by law.
- Email Communications: You can opt out of non-transactional emails (e.g., marketing) by following the unsubscribe link in those emails. Transactional emails (e.g., account confirmations) cannot be opted out of while using the Service.
- Cookies: You can manage cookie preferences through your browser settings.
- Data Access and Deletion:
- GDPR (EU Users): If you are in the European Union, you have the right to access, correct, delete, or restrict the processing of your data, and to data portability. Contact us at support@pro-resumebuilder.com to exercise these rights.
- CCPA (California Users): If you are a California resident, you have the right to know what data we collect, request deletion, and opt out of data sales (we do not sell data). Contact us at support@pro-resumebuilder.com to exercise these rights.
- We will respond to requests within 30 days, or as required by law.
6. Data Retention
- We retain your personal information (e.g., email, name) and user content (e.g., resumes, accomplishments) for as long as your account is active or as needed to provide the Service.
- If you delete your account, we will remove your data within 30 days, except where retention is required by law (e.g., for tax or legal compliance).
- Automatically collected data (e.g., usage logs) may be retained for up to 12 months for analytics and security purposes.
7. International Data Transfers
The Service is hosted in the United States (Vercel, Heroku, MongoDB Atlas). If you access the Service from outside the US (e.g., EU), your data will be transferred to the US, where privacy laws may differ. By using the Service, you consent to this transfer and processing in accordance with this Privacy Policy.
8. Children’s Privacy
The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected such information, we will delete it immediately. Contact us at support@pro-resumebuilder.com if you believe we have inadvertently collected data from a child under 18.
9. Third-Party Links and Services
The Service may include links to third-party websites or services (e.g., EmailJS, Vercel, Heroku, planned Grok Pro API integration). These third parties have their own privacy policies, and we are not responsible for their practices. Review their policies before interacting with them.
10. Changes to This Privacy Policy
We may update this Privacy Policy at our discretion. Changes will be posted on this page with an updated “Last Updated” date. Significant changes (e.g., new data uses) will be notified via email or in-app notification at least 30 days in advance. Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.
11. Contact Us
For questions about this Privacy Policy or our data practices, contact us at: